![]() ![]() When I brought this to the company’s attention it was a case of tough luck that’s the way it’s designed. By that I mean even after I closed all my browsers it was still showing in Windows Task Manager (the latest updates apparently do not). The straw that broke the camel’s back for me was when I found out that Roboform 7 took up memory when it was not in use. I bought and installed v7 because I am an avid Firefox user. I find it a bit disconcerting that nobody has commented. Langa, I wish you would weigh in on this issue. Langa and Widows Secrets subscribers would you please weigh in on this? SO, BREACH OF A PROMISE AND DISCRIMINATION AGAINST FIREFOX USERS. ![]() Admittedly they said, the WEBSITE DID SAY THAT UPGRADES WOULD ALWAYS BE FREE but THE ACTUAL LICENSE I AGREED TO DID NOT MAKE THAT PROMISE.įINALLY, to add insult to injury, I was told that Roboform 6 would work on all updates of INTERNET EXPLORER but would no longer be compatible with Firefox 4 or above. What about the old promise? Well, they said Roboform 7 was a actually a new program, and moreover I had misunderstood the old promise. The only way for me to get Roboform working on Firefox 4 was to pay for the new version 7. In any case I did reload version 6 and it did not work! I called their customer support number and after holding for more than 1/2 hour, an employee came on and told me that version 6 would indeed not work on my browser because I was now using Firefox v.4 with which it was not compatible. I wrote in complaint and they wrote back that I could go back to version 6 with no problem, but couldn’t get the new upgrade for free, which clearly violated their first promise of lifetime upgrades. After a month a nag screen came up saying that I had to buy this new version if I wanted Roboform to work. That is, until last month, when they said that there was a new upgrade to version 7, making no mention of any fee. Their website promised free lifetime upgrades and Roboform lived up to that promise. In 2003, at the recommendation of Fred Langa, I purchased Roboform.
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